Hoodie Proud Member of the 1%

In the 1% community, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to make the refund and return process as simple and hassle-free as possible. Please read our policy below for more information:

• Return Eligibility:
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any product that shows signs of wear, damage, or alteration may not be eligible for return.
• Certain items, such as personalized or customized products, intimate apparel, and perishable goods, may not be eligible for return. Please check the product description for specific return eligibility.
• Timeframe for Returns:
• You have 15 calendar days from the date of delivery to initiate a return. After this period, we may not be able to accept the return.
• Return Process:
• To initiate a return, please contact our customer service team via [(720)-665-4360/1percentclubandco@gmail.com and provide your order details. Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
• Please securely package the item and include all original accessories, tags, and documents. We recommend using a trackable shipping method to ensure safe and timely delivery.
• Once we receive the returned item and verify its eligibility, we will process your refund.
• Refund Options:
• Upon approval of the return, we offer two refund options: a) Refund to the original payment method: The refund amount will be credited back to the original payment method used during the purchase. Please note that it may take  3-9 business days for the refund to reflect in your account, depending on your bank or payment provider. b.) Store credit: If you prefer, we can issue a store credit for the refund amount, which can be used towards future purchases on our website.
• Return Shipping:
• If the return is due to an error on our part (e.g., wrong item shipped, damaged product), we will cover the return shipping costs. Please contact our customer service team for further instructions.
• If the return is not due to our error, you will be responsible for the return shipping costs.
• Exchanges:
• At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

We value your satisfaction and want you to be completely happy with your purchase. If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and stress-free.

We are committed to delivering your order to you as quickly and efficiently as possible. Please read our shipping policy below for important information regarding shipping methods, processing times, and tracking your order.

 

• Shipping Methods:

• We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process, and you can choose the one that suits you best.
• Shipping methods may vary depending on your location and the items in your order. Common shipping options include standard shipping, expedited shipping, and international shipping.

• Order Processing Time:

• Once your order is placed, our team works diligently to process and prepare it for shipping.
• Order processing times typically range from 1 to 2 business days, excluding weekends and holidays. Please note that processing times may be longer during peak seasons or when there are exceptional circumstances. We appreciate your patience and understanding.

• Order Shipment:

• Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email containing tracking information.
• Please allow a 24-48 hour window for the tracking information to be updated after receiving the shipping confirmation email.

• Delivery Time:

• The delivery time depends on the shipping method you selected during checkout and your location.
• Standard shipping usually takes between 5 to 10 business days within US/Canada.
• Expedited shipping offers faster delivery, typically ranging from 10 to 15 business days.
• For international shipments, delivery times may vary depending on the destination country and customs clearance procedures. Please note that any customs duties or taxes imposed by the destination country are the responsibility of the recipient.

• Tracking Your Order:

• You can track the progress of your order by using the tracking number provided in the shipping confirmation email.
• Visit our website or the shipping carrier's website and enter the tracking number to get the latest updates on your shipment's status and estimated delivery date.

• Shipping Restrictions:

• Some products may be subject to shipping restrictions due to their size, weight, or nature. These restrictions may vary based on your location and local regulations.
• If any restrictions apply to your order, we will notify you during the checkout process or after the order has been placed. Our customer service team will assist you in finding alternative solutions if available.

• Shipping Fees:

• Shipping fees are calculated based on the selected shipping method, destination, and the weight or dimensions of the package. The exact shipping cost will be displayed during the checkout process.

If you have any further questions or concerns regarding our shipping policy, please contact our customer service team. We are here to assist you and ensure a smooth and satisfactory delivery of your order.